Tenders

TENDER FOR OPERATING ALLIED PASSENGER SERVICES AT COCHIN INTERNATIONAL AIRPORT

                        Tender Reference: CIAL/COML/LIC43/2026APS

Sale of Tender document to Pre-Qualified Bidders	Last Date & Time For Receipt of Bid in CIAL Commercial Department	Date and Time of Opening the Bid
16.10.2026 to 05.11.2026	05.11.2026, 1500 HRS	05.11.2026, 1530 HRS

 

 

 

 

 

Address for Communication at CIAL:

Mr. Manoj P Joseph, Dy. General Manager (Commercial), Cochin International Airport Limited, Kochi Airport PO, Ernakulam, Kerala – 683111.Ph: 9539701520, Phone: 0484 2610115 Ext: 3507, 2619, E-mail: mpj@cial.aero

1.   Cochin International Airport limited (CIAL), the first Greenfield airport in India under the public private partnership model is one of the fastest growing airports in India. CIAL having the 4^th largest international passenger traffic in India has handled over 11 million passenger movements in 2025-26. CIAL has been able to provide the best operational equipment, facilities and infrastructure to both airlines and passengers.

2.   CIAL invites tenders from suitably qualified and experienced service providers to operate a comprehensive Allied Passenger Services at Cochin International Airport. The services envisaged as a part of this tender includes Baggage wrapping service, Meet & Greet Service, Valet Parking Services, Waterless Carwash at Carparking Area, and operation of entry tickets counters at T3, all under one single license.

3.       SCOPE OF THE LICENSE

• 1. The scope of the license for Allied Passenger Services including the following
• To set up, Operate and Manage Automated Baggage wrapping machines in the International (3 Nos) & Domestic (2Nos) Departure Check in area.
• To Operate Meet & Greet Services in the International & Domestic Terminals and provide Left Luggage (cloak) room services.
• Operate and manage the sale of Entry tickets to the Viewers gallery and International Terminal (One each in departure & arrival) visitor’s area.
• To Operate Valet parking services at the kerbside of the International & Domestic Terminal.
• To Operate Waterless Carwash Services at passenger car parking area.
  2.  The maximum number of wrapping machines to be positioned at the International Terminal is three and two machines in Domestic Terminal. One machine may be provided extra as standby for breakdowns/Maintenance. The number of machines and locations may be modified at any time as per operational requirement of CIAL.
  3. The maximum number of staff permissible are 2 Operators per machine, 2 Supervisors in T3 and 1 Supervisor in T1 per shift for baggage wrap services and. Managers and relievers may be extra. The area allotted for placing the baggage wrapping machine will be approximately 3 Sqm per machine.
  4. Two Entry Ticket Counters (one outside departure visitors area and other at arrival visitors) and one counter for entry tickets for viewers gallery shall be operated under the concession. CIAL has installed Entry Ticket automatic vending machines at T3 for issue of Entry Tickets without manual intervention. The Licensee is free to use these vending machines on an as is where is basis. The maintenance and AMC of these machines will be borne by the successful bidder. The Entry ticket Vending Machine must handed over back to CIAL in working condition at the end of the contract period.
  5. The maximum numbers of staff permitted for entry ticket functions are 2 clerks and one supervisor per shift. Managers and relievers may be extra.
  6. Space for a maximum of two Meet & Greet service counters each in the International and Domestic Departure Cityside area and one counter each in Arrival belt area will be provided for the service.  The number of counters and locations may be modified at sole discretion of CIAL any time as per operational requirement. 
  7. The Successful bidder must operate the Meet & Greet services in both the terminals during airport operational hours with an adequate number of staff to meet the business demand and should ensure that the counters are always manned. If any of the counters are seen unmanned continuously for a period of more than 12 hours, CIAL reserves the right to take back the space after intimating the successful bidder. 
  8. For valet parking services, the successful bidder shall utilize the counters provided for meet & greet services at the departure area on the international and domestic terminals. However, dedicated counter requirement for the same shall be considered by CIAL based on requirement. If required counter space shall also be provided in the arrival area of the International and domestic terminal for valet parking. However, for parking of the vehicles the successful bidder shall utilize the common parking area for passengers and parking charges for the vehicles shall be paid to car parking operator based on duration of parking.
  9. For waterless car washing service, the operator shall position sufficient equipment & staff at all parking locations to operate the service. CIAL shall on requirements provide a space for positioning the equipment of the service provider.
  10. The successful bidder must operate all services awarded under the license for APS during airport operational hours.

4. LICENSE TERMS
   1. The Licensee shall use the Location for the sole purpose of operating and managing the Allied Passenger Services as detailed in the tender document.
   2. Baggage wrapping service means setting up, operating, maintaining and managing the baggage wrapping services in both departure Terminals of CIAL and collection of charges for the same as detailed in the tender document.
   3. Entry ticket service means to set-up Entry Ticket counters (Visitors area Entry & Viewing Gallery entry) and providing the Services by collecting the applicable entry charges in accordance with the provisions of the Agreement during the License Term. Desks may be provided by the Licensee at both levels for Entry Ticket counters.
   4. Meet & Greet Services means seamless service from car door to boarding gate for departures and reverse for arrivals. This includes assistance at check- in counter, Immigration, Security check and boarding gates for departures and Arrival gate, Baggage belt assistance and service up to the vehicle for arrivals.
   5. The successful bidder as a part of the meet & greet service shall also operate the cloak room (Left luggage room) services. The Meet & Greet desks shall be used to collect or return left luggage items.  Guests should not have to go to the Left luggage facility. An SOP for left luggage management including wrapping/sealing of the bag, security checks, tags, invoicing etc. shall be shared with CIAL.
   6. Valet carparking service means to set-up counters at the kerbside of the International and Domestic terminal (both arrival and departure) and to safely and securely assist the passenger/customer, on demand basis, to park their vehicles in the common car parking area and to return the car parked at parking slots to back to kerbside.
   7. Waterless carparking services involves setting up required equipment, providing required manpower to operate a waterless car washing facility in the passenger car parking area to a quality, efficient and environmentally sustainable car washing service to the vehicles using the carparking area.
   8. The employees of the successful bidder shall not engage in any activity other than those connected with this license.
   9. The tenure of the license for operating the Allied passenger service will be for a period of 5 years.
   10. The licensee shall pay CIAL a minimum guaranteed monthly license fee quoted by the licensee for the first year of operations. The minimum guaranteed monthly license fee for the subsequent years shall be subject to an annual compound escalation of 5%.
   11. The license will be allotted to the bidder who quotes the highest minimum guaranteed monthly license fee payable to CIAL for the first year. CIAL has fixed the minimum bid amount for monthly license fee at Rs.97,00,000/- (Rupees Ninety-Seven Lakhs) per month. The bidder shall bid for an amount equal to or higher than the above amount in the financial bid.
   12. GST must be paid extra on the Minimum Guaranteed Monthly License Fee quoted during the license period.
   13. The Minimum Guaranteed Monthly License fee shall be paid in advance on or before the 10th day of each month. (For e.g. Minimum Guaranteed Monthly License Fee of August shall be payable on 10^th August). 
   14. An EMD of Rs.15,00,000/- (Rupees Fifteen Lakhs) must be submitted along with the tender.
   15. The successful bidder shall deposit with CIAL refundable Interest free security deposit (IFSD) equivalent to 6 months Minimum Guaranteed monthly License Fee offered by the bidder in his bid form, out of which Rs.50,00,000/- shall be remitted through Demand Draft favoring CIAL and the balance amount in the form of Bank Guarantee (BG), which should be valid for the entire duration of the license (with a claim period of 3 months from the duration end date) till all amounts duly claimed under this guarantee by the beneficiary are paid. The successful bidder shall suitably enhance the BG every subsequent year to always ensure that the IFSD is equal to 6 months MMG. CIAL shall have the right to deduct from the IFSD (including invoking the BG offered as IFSD) for any amount due from the licensee. At CIAL’s discretion, the successful bidder may offer Bank Guarantees for Two years at a time subject to renewal of the bank guarantee at least 30 days before its expiry.
   16. The Licensee shall not sublet/sub-contract or sub license or assign any portion of the allotted license/service, or any of their rights, duties and obligation under the agreement. Any such activity on the part of the Licensee will be considered as a violation of the terms of the license and Cochin international Airport Ltd shall be entitled to terminate the license.
   17. If the Licensee is a Franchisee, then he shall submit certified copies of franchise agreements for ownership/use of the brand, declaration/undertaking from the brand owner and any other documents as may be required by CIAL in relation to the brand.
   18. The successful bidder shall obtain all licenses and permissions for operating the facility.
   19. The successful bidder shall be solely responsible for obtaining permission from airlines, customs, Immigration, health or other Govt agencies for carrying out their services in the terminals. CIAL will not take any responsibility in this matter.   
5. ELIGIBILITY CRITERIA
   1. Any proprietorship concern or partnership firm/LLP or Company registered under Indian Companies act shall be eligible to participate in this tender as a bidder. The bidders need to meet the following criteria: -

• The bidder shall have a minimum of 2-year experience in operating passenger baggage wrapping in any Airports in India and a turnover of not less than Rs. 3 Crores from passenger baggage wrapping in any one of the last 5 Financial Year.
• The bidder shall also have experience in providing Meet & Greet service and entry ticket service at Indian Airports during any period of the last five years.
• Shall have valid BCAS Clearance certificate.
• Consortiums are not allowed to participate in this tender.

6. THE TENDER PROCESS
   1. The Tender document will be issued to interested agencies. Payment of                      Rs. 5900/-(nonrefundable) in the form of demand draft/online payment favoring Cochin International Airport Ltd, payable at Ernakulam on any working day between 9.30 hours to 16.00 hours (IST) up to 04.11.2026 from the Commercial department of Cochin International Airport Ltd. If the bidder wishes to use the soft copy version of the tender document for printing the bid documents, they shall submit a request and obtain the PDF copy duly sealed by CIAL on all pages by e-mail. The bidder may print this PDF and submit the tender.
   2. CIAL shall have the absolute right at its sole discretion to disqualify/reject any tender without assigning any reason whatsoever. CIAL shall have the right, in its sole discretion, to disqualify any Bidder and reject its tender including but not limited to any one or more of the following grounds:

(a)  The Bid is not accompanied by documents and annexure required to be submitted in accordance with this Document or is non-responsive/failure to comply with any of the requirements of this document.

(b) The Technical Bid and/or Financial Bid is/are not in the prescribed manner/format.

(c)  If the Bid is not signed, sealed and marked as stipulated in the document or does not contain all the information as requested in the document or in the format as specified in the document.

(d)  Where the Bidder or any of its Affiliate/franchises submits more than 1 (one) bid.

(e)  If the Bidder submits incorrect/ inaccurate/ misleading information or conceals/suppresses any information.

(f)   Any effort by a Bidder or its employees to influence/corrupt practice by any means during the processing of bids, evaluation, bid comparison or award decisions shall be construed as a violation of the Code of Integrity, and bid shall be liable to be rejected.

(g)  Any tender that is received after the Tender submission close time/End time stipulated in this document.

1. 3.   The tender shall be basically a two-bid system comprising the following:

Envelope 1: The Technical bid in the form and manner as set out in clause 6.2

Envelope 2: The Financial bid in the form and manner as set out under Annexure II of this tender document.

1. 4. The Technical bid (Envelope 1) should consist of the following information in the form and manner as set out hereunder (including documents to prove eligibility)
      1. General Information regarding the Bidder including operational experience in the format attached as Annexure I.
      2. Brief Profile of the bidder.
      3. Certificate Copy of Certificate of Incorporation/Partnership deed/Trust deed.
      4. Copy of PAN and GST registration.
      5. All pages of this tender document duly signed & sealed.
      6. Unconditional Acceptance letter in the format set out under Annexure III (bidders may either sign or seal the page provided in the tender document or reproduce the same on bidder letter head).
      7.  Details of EMD of Rs.15 Lakhs as bid security.
      8. Tender document cost of Rs. 5900/-.
      1. Copy of BCAS clearance.
      10. Audited financial statement for last 5 years starting FY2021-22 with UDIN.
      11. Certificate from Airport Operator for proof of experience.
      50. Certificate from statutory auditor/airport operator as proof of turnover from baggage wrapping.
   5. Financial Bids of the technically qualified parties only will be opened.
   6. The bid shall be unconditional, firm and valid for at least 3 (three) Months from the date of opening of the Bid.
   7. The Bidder shall submit together with the tender an amount of Rs.15,00,000/- (Fifteen lakh Only) as EMD. This EMD can either in the form of RTGS to CIAL bank account on or before 04.11.2026 (proof to be submitted along with technical bid) or in the form of Demand Draft favouring Cochin International Airport Ltd payable at Ernakulam which need to be submitted along with technical bid. The EMD of selected bidder shall be retained by CIAL and will be adjusted as part of security deposit. The EMD of unsuccessful bidder shall be refunded without any interest within 30 days from the tender opening date.

 

The last date of submission of bid is 05.11.2026, 1500 HRS.

 

For further details, please contact 0484 2610115/3507,9961401104

 

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