Meet and Greet

At Cochin International Airport, our Meet and Greet services are designed to offer travellers a smooth, stress-free journey from arrival to departure. Whether you're flying in or out, our customised concierge services ensure effortless navigation through immigration, security, and baggage formalities.

Experience the warmth of Indian hospitality from the moment you step into the airport. Our trained representatives provide personal assistance tailored to your needs

Let us handle the formalities so you can focus on the journey ahead. From fast-tracking procedures to providing clear directions and care, we’re here to simplify your travel. Rediscover the joy of flying and leave the worries to us.

Meet & Greet Services is outsourced to M/S
Speedwings Services

For booking

+91 8301920000, +91 8301960000

Email address

guestreservations@speedwings.services

Website

https://primefly.in

International Terminal

Baggage Assistance : Rs. 300/- per trolley; service of transporting baggage from car to check-in/ baggage belt to car.

Just Check-in/out : Rs. 1,000/- per person; in addition to baggage assistance, service includes being received by a representative who will complete all check-in/ arrival formalities.

Feel Safe : Rs. 3,000/- per person; in addition to baggage assistance, service includes being received by a representative who will complete all formalities up to boarding gate from arrival gate.

The cloakroom (left luggage room) services shall also be availed. The Meet & Greet desks shall be used to collect or return left luggage items.

Domestic Terminal T1

Baggage Assistance : Rs. 300/- per trolley; service of transporting baggage from car to check-in/ baggage belt to car.

Just Check-in/out : Rs. 750/- per person; services include baggage assistance & being received by a representative who will complete all check-in/arrival formalities.

Feel Safe : Rs. 2,500/- per person; services include baggage assistance & being received by a representative who will complete all formalities up to boarding gate from arrival gate.

The above rates are inclusive of GST operated by M/S Speed Wings Services

Contact:
International

+91 8301920000

Contact:
Domestic

+91 8301960000

Parking

Solar Powered
Parking - Harness the solar potential

Being a socially responsible building, CIAL discovered the potential of solar energy and put that into practical use by engineering energy grids to harness the power generated by the sun. It not only staves off the drastic effects stemming from climate changes, but meets the growing energy demands easily as well.
To know more, contact : 9072737170

SL. NO	TYPE OF VEHICLE	UPTO 10 Mins	UPTO 2 HOURS	ADDITIONAL HOUR	LONG TERM PER 24 HRS
01	COMMERCIAL 4-WHEELER VEHICLES	Rs. 60.00	Rs. 100.00	Rs. 30.00	Rs. 350.00
02	PRIVATE 4-WHEELER VEHICLES	Free	Rs. 100.00	Rs. 30.00	Rs. 350.00
03	COACHES	Rs. 350.00	Rs. 350.00	Rs. 60.00	Rs. 1000.00
04	TEMPO TRAVELLER / MINI BUSES	Rs.250.00	Rs.250.00	Rs.60.00	Rs.750.00
05	HEAVY / SMALL CARGO VEHICLES	Rs.100.00	Rs.100.00	Rs.30.00	Rs.350.00
06	EDUCATIONAL / SMALL CVS	Rs.150.00	Rs.150.00	Rs.30.00	Rs.600.00
07	2 WHEELERS	Free	Rs.20.00	Rs.10.00	Rs.150.00

MONTHLY PASS (NO LONG TERM)
COVERED PARKING	CARS	BIKES	CONTRACT VEHICLES- CREW & EMPLOYEE PICK UP VEHICLES
COVERED PARKING	Rs. 2000	Rs. 500	Rs. 3000

MONTHLY PASS (TRUCKS)
OPEN AREA- IN CARGO TERMINAL	AGENCY TRUCKS	SMALL CARGO VEHICLES	COURIER/CARGO AGENCIES WITH OFFICES IN CIAL	GOVT/SEMI GOVT/PSU COMMERCIAL VEHICLES
OPEN AREA- IN CARGO TERMINAL	Rs. 3000	Rs. 1500	Rs. 8000 – with more than 3 to 5 vehicles	Rs. 2000

Note:
Long-term parking at airports requires prior notification, including passenger details and travel plans, at the car park entry kiosk. Vehicles must be parked in accordance with parking regulations. Once long-term parking is chosen, it cannot be combined with short-term parking rates.

Airport Lounges

Earth Lounges

An escapade from airport chaos Chill out yourself and Taste delicious food & beverages

EXPERIENCE
THE EARTH LOUNGE
AND UNWIND YOURSELF

…..Earth Lounge offers…..

CONFERENCE ROOMS FOR BUSINESS MEETINGS
RECLINERS
SEAMLESS WI-FI CONNECTIVITY
ON TIME FLIGHT INFORMATION DISPLAY SYSTEM
KIDS AREA FOR YOUR DEAREST ONES

And much more to our passengers….

Disclaimer : The entry to the Earth lounge is regulated on certain conditions like credit/debit card eligibility. Passengers can also opt for paid entry.

VIP Lounges

Airport host 3 VIP lounges at the T3 departure area and 1 VIP lounge at T3 arrival area. It also facilitates 2 VIP lounges at check in area, 1 at security hold area and 2 at arrival area of T1.

For queries, contact: International Terminal: +919656110692
Domestic Terminal: +919744130099

Self baggage drop

As part of CIAL’s endeavour to improve the passenger experience & the airport service quality, a self-bag drop facility is provided in Terminal-1. The facility will help the passengers drop their bags for check-in on the conveyor belts themselves without airline personnel assistance. The passengers can take the boarding pass and bag tag print outs from the CUSS (Common Use Self-Service) kiosks. After attaching the bag tag onto their luggage, the passengers can proceed to the self-drop facility and leave their bags.

The advanced feature module of the self bag drop system will help the system automatically scan bag-tags instead of the passenger being made to manually scan each one. CIAL has currently implemented 4 self bag-drop systems at check-in counters 27 to 30. SITA’s Scan & Fly D Model with the Scan Arch module manufactured in Canada, has been implemented. CIAL is the second airport in the country to have a self bag-drop facility. Currently, the facility can be used by the passengers travelling with Air Asia, Go Air, and Air India.

Baggage wrapping

Baggage wrapping Services

The passenger is our primary focus at Cochin International Airport. The baggage wrapping service is one of the many facilities and assistance available at your disposal at the Cochin International Airport. We welcome you to utilize this provision while you are here and wish you a pleasant journey!

Tariff and Rates

Rs. 500/- per bag (including tax)

For queries, contact: 8943677878

Lost and Found

FOR MORE DETAILS : CONTACT TERMINAL MANAGER

Domestic
0484 - 2611 322

International
0484 - 2610 033

MISHANDLED BAGGAGE CONTACT NUMBERS

Sl No	NAME OF THE AIRLINE	CONTACT NUMBER-MISHANDLED BAGGAGE
1	AIR ARABIA	8714602953, 0484 - 2611153 (10:00 AM - 18:00 PM)
2	AIR ASIA (INDIA) LTD- domestic	9895633800
3	AIR ASIA BERHAD- International	8137987163
4	THAI AIR ASIA (FD)- International	8137987163
5	AIR INDIA	944 639 6400 (0600 - 2200) 0484 - 2610030 0484 - 2610115 extn 2601
6	AIR INDIA EXPRESS	*9446396400, 6282612084 (Intl- 247), 0484 2610071 ( 247), 944 632 6400 (DT- 0600 to 2330 hrs)*
7	AKASA AIR	8138946768
8	ALLIANCE AIR	9560201579--COK AAAL
9	EMIRATES	*9167083333 (247) 0484 2611194/2611195 (Mon- Sat 1030-1500 hrs), (Sun/ Public Holidays 1030-1500 hrs)**
10	ETIHAD AIRWAYS	0484-2611770 , 2611771 (0900-1700 hrs) , 8848211615
11	FLYDUBAI	7593832813 (Timings: 09:00 to 17:00) , BWFS Duty Manager: 7593832800
12	GO FIRST	8433722330
13	GULF AIR	0484-2611346 (0800 hrs to 1730 hrs), 799382806
14	INTERGLOBE AVIATION LIMITED (INDIGO)	7290972902 (Available only during operational hours) Only for Mishandled Baggage enquiries
15	ISLAND Aviation Services Limited (Maldivian) (Q2)	7012878242
16	JAZEERA AIRWAYS	8137987161 (During duty hours only)
17	KUWAIT AIRWAYS	7593832804 (08:00 - 15:00)
18	MALINDO AIR	8137888542
19	OMAN AIR	7593832811, 0484-2610170 (0900 to 1730 hrs)
20	QATAR AIRWAYS	9961887262, 0484-2611305 (0800 to 1600hrs, Mon-Fri) (0930-1330 Sat-Sun)
21	SAUDI ARABIAN AIRLINES	9188364454
22	SINGAPORE AIRLINES	94463 96400 / 0484-2610030 Secondary contact (MI Duty Phone from 18:00hrs - 02:30 hrs ONLY) –81380 23939 / 0484-2611187/ 88
23	SPICEJET LIMITED	8448445107 ( Domestic and International ) 0484-2611749--Landline ( Domestic and International )
24	SRILANKAN AIRLINES	0484 2611313 (During operational hrs) , M0N-SUN 0700LT- 1300LT, Mon/Wed/Thu 1500-2200LT
25	TATA SIA Airlines Ltd / Vistara	8138908542

Grievance

Contact us for more information and further assistance.
We are happy to service you!

Public Grievance Officer

0484 2610115 ext, 2676

Grievance@cial.aero
For reporting matters on safety:
safety@cial.aero

Airport

Cochin International Airport Ltd.
Kochi Airport PO, Nedumbassery
Kerala - 683 111, Kerala India

+91 484 2610115
+91 484 3053000
+91 484 3053300

2610012

Regd.Office

GCDA Commercial Complex
Marine Drive, Cochin - 682 031
Kerala, India

+91 484 2374154
CIN:U63033KL1994PLC007803

CUSTOMS SUPERINTENDENT

2610077

CUSTOMS STATION DUTY OFFICER

9947777800

IMMIGRATION DEPT - OFFICE

2610028

Transportation

Where to?

The airport provides all kinds of transport services to connect you to your destination of your choice. It includes a taxi service operated by CIALTOS, the Pavandoot feeder bus service operated by KMRL, and Public bus transport with KSRTC.

Prepaid Taxi

Metro

Bus
Information

Cloak Room

CLOAKROOM

A safe and affordable cloakroom facility functions at the international terminal (T3) arrival beside Gate-1Alpha (near the public toilet, ground floor)

This is a paid service, available 24/7, offering secure luggage storage to travellers.

The Price for the First 4 Hours is Given in the Table

Cloak Room Rates

Baggage	Charges below are for 0-4 Hours
1-2 bags	RS. 500
3-4 bags	RS.650
5-9 bags	Rs.1000
Sporting Equipment Wheel Chair/Heavy bags	Rs.1250

*Every additional hour Rs 100/-

Passengers must present their boarding pass/E-Ticket and a valid photo id to avail the service. For booking our services at Cochin International Airport you may contact:
+918304920000

Vaccination

Yellow Fever Vaccination

Yellow fever vaccination facility is available at Kochi Airport on every Tuesdays and Thursdays. Token will be issued at 09:00 AM

Venue: APHO Centre, Near International Cargo Terminal

For queries, please contact APHO Vaccination Centre

+91 484 261 0255.

For more about other vaccination details, visit : https://www.porthealthcochin.org

Helpdesk

Contact us for more information or for further assistance

(+91) 484 2610115, 484 3053000, 484 3053300

Pets

WE CARE ABOUT YOUR PETS!

CIAL strive to care for your pets to ensure a safe and happy travelling.

PET IMPORT
PET EXPORT

Other Facilities

Mama-friendly rooms

Focus on your little one’s feeding time in the comfort of our care and feeding Rooms. These private rooms are designed to let you nourish your baby in complete privacy and peace.

Prayer Rooms - For those quiet devotional moments

Head over to the prayer rooms at our terminals for your prayer time. Pray in silence, and travel with a smile on your face, and peace in your heart. Follow the signs in the airport to reach the prayer room.

Wheelchair services - Avail our accessibility aids

If you are arriving, departing or transiting, and need mobility assistance, you can avail the wheelchair facilities, provided you request for them. The wheelchairs would take you through the security, to the restrooms and to the gate to prepare you for travel. If you need airplane-specific wheelchairs, you can request for them too. For passengers who require wheelchair assistance, we have implemented a convenient booking system with our concerned airlines. By simply making a prior reservation, individuals can avail themselves of our complimentary wheelchair facility, ensuring their seamless journey from start to finish. For any help regarding this, please contact our helpdesks, available at the front of both our international and domestic terminals to provide further assistance with wheelchair services. Helpdesk numbers- (+91) 484 2610115, 484 3053000, 484 3053300.

ATM Machines - Never run out of cash

Conveniently located both inside and outside the terminals, our ATMs provide 24/7 access to cash for travellers and visitors.

Charging points - Juice your devices

Worried about your phone running out of battery while waiting at the airport? Don’t worry, we’ve got you covered. Our airport is equipped with multiple charging pods where you can conveniently power up your phones, laptops, and tablets while you use them. Stay connected, always.

Supermarkets and Convenience stores - It’s Shop o’clock

Get ready for a shopping dhamaka at our airport supermarket! Discover a wide range of top brands and exciting products, perfect for those last-minute finds or thoughtful takeaways. Don’t miss the chance to indulge in a little add-to-cart joy before you fly!

Pharmacies - Unwell? Help is here!

Feeling unwell at the airport? Our on-site pharmacy is here to help. Whether you need medical attention or simply want to fill a prescription, our staff is ready to assist you with care and efficiency. Your well-being is our priority

Pick up points - Pick up & drop

Convenient pick up points for people coming to receive and drop passengers. Vehicles can come in past the parking area, and pick up or drop passengers by following the simple signposts.

Restaurants - Relish all flavours or Having a snack attack?

The foodie hotspots at CIAL are designed to tantalize your taste buds with a wide variety of global cuisines. Browse through à la carte menus and order to your heart’s (and stomach’s)content. Sink your teeth into a juicy hamburger, savour a perfectly crafted turkey sandwich, or munch on a crispy bag of potato fries. Craving a caffeine fix? We’re brewing some great coffee too. At CIAL, variety is always on the menu.

Medical Rooms

Airports are busy and bustling places, with people coming and going from all over the world. With so many travelers passing through, it's important for airports to have comprehensive medical facilities to ensure the health and safety of their passengers. One of the key components of these facilities is the medical room which is typically staffed by trained medical professionals and equipped with a range of medical equipment and supplies. In the event of a medical emergency, the medical room provides a safe and private space where travelers can receive prompt medical attention. Whether it's a minor ailment or a more serious medical issue, the medical room is a vital resource that helps ensure that travelers stay healthy and safe while on their journey. At CIAL, we remain committed to providing the highest quality of medical care to all of our passengers and visitors. Rest assured that you will receive nothing but the best medical services should the need arise.

Domestic Terminal (T1)

The medical room at our domestic terminal (T1) offers a comprehensive 24x7 medical service, facilitated by two well-equipped medical rooms for easy accessibility. Each of these medical rooms is fully stocked with necessary medications and emergency equipment such as ECG machines, oxygen support, and cardiac beds, all of which are provided free of cost to anyone in need.

A dedicated team of doctors and staff are always on hand to consult with individuals in need of medical assistance, regardless of their location within the airport premises. In the event that further treatment is required, our ambulance facility is available on standby to transport patients to nearby medical facilities.

Team:

Trained and experienced doctors and nursing staff for medical assistance available 24*7.
Highly competent Emergency medical technicians are available in all CIAL ambulances that are on standby at multiple locations within the airport.

Team:

All emergency (medical and surgical) services are being provided round the clock for all passengers (arrival and departure), staff and visitors at all sites including the city side, within the terminal, airside, and inside the aircraft if required.
General Outpatient care is also provided for common Medical problems 24 x 7.
Depending on the location of the emergency, the Rapid response team consisting of a doctor and nurses along with an emergency kit can reach the site of emergency instantly to provide appropriate treatment.
Portable oxygen assistance
Airway and resuscitation assistance including laryngoscope, Endotracheal tube, Automated External Defibrillator (AED) and Artificial Mandatory Breathing Unit (ambu bag) etc.
Portable ECG, Cardiac monitors and Cardoverter-defibrillators
IV equipments and fluids, Nebulisation kit and medication
Adequate dressing and immobiliser materials including splints, cotton gauze, bandages and plasters.
All emergency and essential medicines both tablets and injections.
After providing the first aid / initial treatment patient can be observed for a brief period of time inside the MI room. In case specialised care is necessary, the patient is immediately referred to nearby hospital in the emergency ambulance that are on standby at multiple locations within the airport. Patients will be accompanied by the trained emergency medical technician or in dire emergencies by the doctor on the way to the referral hospital.
Guidance regarding travel for patients with Medical problems.
Support for Breath Analysis of crew and staff, if needed.

For assistance, contact:
International Terminal: +917909188001
Domestic Terminal : +917511140007

DigiYatra

DigiYatra embodies a paradigm shift in air travel experiences by leveraging digital integration and seamless connectivity. This government-spearheaded initiative aims to streamline the passenger journey through various stages, encompassing pre-flight ticketing to boarding procedures, by harnessing the power of digital technologies.

Envisioned as a future-oriented solution, DigiYatra postulates a travel experience characterized by minimal physical interactions and facilitated entirely by advanced digital tools. Biometric authentication techniques, facial recognition algorithms, and secure digital identity management form the core pillars of this program. Through their synergistic application, DigiYatra strives to elevate security protocols, optimize operational efficiency, and demonstrably enhance the overall convenience for air travelers across the Indian aviation network.

Cochin International Airport Limited (CIAL), renowned for its pioneering approach to technological advancements, serves as a prime example of seamless DigiYatra integration. It's noteworthy that CIAL has opted for an indigenously developed software solution conceived by its in-house IT & Communications department. This bespoke software platform ensures that CIAL passengers experience a frictionless and expeditious travel experience, thereby aligning perfectly with the core tenets of the DigiYatra program.

In conclusion, DigiYatra represents a substantial leap forward in the modernization of India's aviation sector. CIAL's proactive embrace of this digital solution exemplifies its unwavering commitment to delivering world-class services to its air travel clientele.

Android

IOS

Buggy Service

The buggy service was instated and made available for passengers in helping them commute between terminals free of cost. We prioritize the use of these buggies for senior citizens, passengers with special needs, and families.

Flight

Facilities

Airport Info

Commercials

Others

Facilities & Services

Meet & Greet Services is outsourced to M/S Speedwings Services