CIAL/COMMN/PAS/12                                                                                   12/01/2023


Online item rate E-Tenders are invited from reputed agencies having appropriate experience for the service contract of the following:


Name of the work


Operation and Management of Flight Information, Reception, Telephone operator and Help Desk Management at Cochin International Airport Ltd

Estimated Amount


Rs.1.6 Crores (Inclusive of tax)

Period of contract             


Three years

Earnest Money Deposit


Rupees Three Lakhs (online payment only)

Cost of Tender Document 



Period of Download of Tender Document


Till 01/02/2023, 1500 HRS

Last date of submission of Tender Document


01/02/2023 at 1500 HRS

Date of Technical bid opening



02/02/2023 at 1530 HRS

Date of Commercial bid opening



Will be intimated later

Eligibility Criteria

1.       The contractor should have their Local office in Kerala.

Document to be submitted: - Proof for local office and Company profile


  1. The tenderer should have executed front office or help desk operations worth Rs.20 Lakhs per year in a single contract during preceding seven years in 5 Star hotels/International Airports/hospitals (of min 100 beds)/ service sector organizations of similar size (with public interactions).

Document to be submitted: - Satisfactory Certificate from the client)


  1. Tenderers should have Annual turn over to the tune of Rs.2 Crores during any one of the last three years.

Document to be submitted: - Audited financial statement


  1. Valid PF, ESI and service tax registration. If no registration, the bidder should provide an undertaking that it will be taken within one month of award of contract


Commercial Bids of only those contractors who are deemed to be qualified after scrutiny of their eligibility documents shall be evaluated. Cochin International Airport Ltd reserves the right to change the qualifying criteria at their discretion and to accept or reject any or all tenders without assigning any reason thereof.


Interested firms may register themselves on the online E-Tendering portal https://etenders.kerala.gov.in and download the Tender documents from 18/01/2023 onwards.